Salesforce Community Cloud

Building and growing a Salesforce Community requires the right strategy and vision. The Crystal Consulting Communities team puts your vision into action.

Salesforce Community Cloud Can Help Take You to The Next Level

Maximize your brand’s potential and your customers’ satisfaction by improving efficiencies and user experience with Community Cloud.

SALESFORCE COMMUNITY CLOUD

COMMUNITY STRATEGY SERVICES

Crystal Consulting’s Salesforce Communities Team works with organizations to help them understand and document their unique business requirements, navigate the various Salesforce Community licensing options, recommend strategies for a successful implementation, and build a game-changing Community. Our strategy services include:

  • Roadmapping
  • Technical Architecture

USER EXPERIENCE AND DESIGN

Rich, yet easy-to-use Community template designs let customers learn more about your products and services, get help when and how they want it, and increase sales and customer satisfaction.

Our UX design team works with organizations to build the optimal user experience encompassing appealing visual design, interactive functionality, and user-friendly interfaces and navigation utilizing organizational branding, logos and color schemes. Crystal Consulting provides the following UX and design services:

  • Audience Insights
  • Journey Mapping and Service Design
  • User Experience Design

IMPLEMENTATION & ENABLEMENT SERVICES

We will help you implement the best technology to meet your business needs. Whether your organization needs to enable a Community template or build a custom Community from scratch, Crystal Consulting helps you understand options, tackle requirements and translate your vision into a world-class solution. Crystal Consulting provides full implementation services including:

  • Community Configuration and Custom Development
  • Third-party Application Integrations
  • Data Migration

COMMUNITIES CONSULTING SERVICES

Whether your organizational objective is to guarantee continuity of your Community or build upon the early stages of a Community implementation and grow your user base, Crystal Consulting takes a holistic approach ensuring that your Community helps you achieve your goals.

To do this, Crystal Consulting helps organizations at a variety of levels. Our experts can establish KPIs and measure against those to validate that your community is thriving. Lack internal bandwidth or expertise? Crystal Consulting can manage your entire Community or provide professional services in the Communities space if you are looking for on-site dedicated consulting help or enhancements to your existing Community.

Whether you just need to understand how your customers are responding to your Community, get them re-engaged with a fresh look and feel, or enable new functionality and content, we are here to help with the following services:

  • Measurement & Analytics
  • Community Management as a Service
  • Consulting Services